Henry B Gonzalez Convention Center: Parking & Events 2026

OFFICIAL-SOURCE REFRESH • AUGUST 17, 2026

Plan the Henry B. González Convention Center Before You Reach Downtown

Henry B. Gonzalez Convention Center is at 900 E. Market Street, San Antonio, TX 78205. A smooth visit starts with four checks: confirm your event and room, read that event’s bag/security instructions, choose parking before entering downtown, and save the correct lobby or hall.

This guide combines current venue pages, the May 2026 operational policy, current floor-plan specifications, parking information, emergency resources and the official August event calendar into one visitor-first plan.

Current public calendar checkedMay 2026 operations PDF checked2026 rates PDF checkedNo fake rating / review markup
DIRECT ANSWERS

What You Need to Know Before an Event

“Today” below refers to the official public event calendar reviewed August 17, 2026. Private meetings, move-in or unlisted activity can still occur even when no public event appears.

Address900 E. Market Street

San Antonio, TX 78205, downtown beside the River Walk.

Public events todayNone listed for Aug 17

The Aug 15–16 public listing has ended. Your private invitation can still be valid.

Next public listingCST Tradeshow • Aug 25

Followed by H-E-B Digital Technology Summit on Aug 26.

Main phone210-207-8500

General office hours are Mon–Fri, 8 AM–5 PM.

Bag policyNo universal bag size published

Use the organizer’s current event-specific security rules.

After-hours security210-207-7773

Venue-published Security Office number for after hours/weekends.

Nearby parking reference$10 daily / $15 weekend

Convention Center Garage at 850 E Commerce; posted/event rates can override.

Parking realityNo official HBGCC parking

The venue lists nearby public paid garages and lots.

Best entrance clueMain vs West Lobby matters

Main serves all exhibit halls; West is better for several west-side spaces.

Airport referenceSAT • about 8 miles

Venue estimate is roughly 15–20 minutes; traffic can extend it.

Current venue Wi-FiCommon areas + meeting rooms + lobbies

Exhibitor/event production service can require paid Smart City connectivity.

Facility scale514,000 sq ft exhibit space

Four primary exhibit halls plus Bridge Hall, 70+ meeting rooms and multiple levels.

Henry B. Gonzalez Convention Center visitor decision map Planning diagram showing the convention center, Main Lobby, West Lobby, Convention Center Garage, River Walk and the order to check event details, security, parking and room location. River Walk Henry B. González Convention Center 900 E Market Street Event → lobby → parking → room Convention Center Garage 850 E Commerce Main Lobby All exhibit halls Event / security rules Organizer can restrict space West Lobby LCT / Hall 4B / River level
Visitor planning diagram, not a scale floor plan. Use your event’s hall/room assignment and the official venue floor plan for the final internal route.
CHOOSE YOUR PATH

Start With the Problem You Actually Need to Solve

Attendee

Event, ticket or badge

Confirm the event listing, organizer, access type, room/hall, opening time and event-specific bag/security rules before parking.

Driver

Parking and exit plan

Compare the official nearby garage list, choose a backup option and expect posted event pricing to control.

Exhibitor

Loading dock, freight and services

Use the show manual for move-in. Public entrances and Market Street are not your freight route.

Planner

Space, capacity and current rates

Use the current 2026 rate PDF and floor-plan capacities, then request a contract quote for your event class and setup.

CURRENT AUGUST 2026 CHECK

Events Today and What Is Coming Next

August 17, 2026: no public event is listed for today on the official calendar. The Psi Alpha Scholarship Foundation / Annual White Martini Party listing ended August 16. The next public listing is South Texas Merchant Association / CST Tradeshow 2026 on August 25.

Next official public calendar listings reviewed Aug 17, 2026
DateEventBefore you travel
Aug 25South Texas Merchant Association / CST Tradeshow 2026Confirm whether attendance is trade-only, registered or public.
Aug 26H-E-B Digital Technology Summit 2026Do not assume walk-in access; follow organizer credentials.
Aug 27–29Auto Glass 2026Check the organizer for badge pickup, show hours and exhibitor instructions.
Aug 30–31Premiere San Antonio Presented by SalonCentricOrganizer publishes its own age, badge, re-entry and show-hour rules.

Why search results can disagree: ticket sites, event organizers and venue calendars index at different times. Use the venue calendar to verify the date, then the organizer to verify access, badge/ticket, room, security and daily schedule.

BAG POLICY WITHOUT GUESSING

Bag Rules: There Is No One Published Size for Every Event

The current HBGCC attendee FAQ does not publish a universal clear-bag requirement or one maximum bag dimension. A separate event can still require bag checks, smaller bags or additional screening.

Venue-wide prohibited items

  • Helium balloons; air-filled balloons are permitted for decoration.
  • Outside food and beverages.
  • Cascarones / confetti-filled eggs.
  • Glitter.

What the event may add

  • Bag checks or bag-size limits.
  • Handheld metal-detection screening.
  • Credential or ticket scanning.
  • Event-specific prohibited items and re-entry rules.

Best pre-trip check

  1. Open the official event/organizer page.
  2. Find “Know Before You Go,” security or venue rules.
  3. Save the rule and your ticket/badge offline.
  4. Travel light when the organizer publishes no bag detail.

Stale-result warning: old ticketing pages can surface blanket rules such as “no large bags” or old parking/construction notes. Do not convert those into a current venue-wide bag dimension unless the 2026 organizer or HBGCC publishes it.

SECURITY & ACCESS CONTROL

Why Screening Can Change From One Show to the Next

The May 2026 operational policy describes HBGCC as a public facility. Non-licensed areas remain public, while an event licensee can restrict its contracted space to properly authorized attendees. A July 2026 City solicitation also lists bag checkers, handheld metal-detecting operators, ticket scanners, ushers, greeters and safety-control staff as roles that can be deployed based on the event.

NeedCurrent contactUse
General venue information210-207-8500Mon–Fri office questions; address, contacts and general help.
After-hours/weekend Security Office210-207-7773Venue-published after-hours security contact.
Event-related SAPD security planning210-207-7020Planner/licensee arrangements through the City Off-Duty Employment Unit.
Lost-item claim833-246-5155Security lost-and-found claim route.

Public building does not mean unrestricted event access. A private conference, badge-only hall or ticketed show can lawfully restrict the licensed event space even though the facility has public common areas.

TICKETS & BOX OFFICE

Buy Public-Event Tickets From the Organizer Path, Not a Random Ad

The May 2026 operational policy states that Ticketmaster is the exclusive provider of event ticketing services and public-event ticket sales must be through Ticketmaster. The safest sequence is still to begin on the official venue/event organizer page and follow its ticket link, because not every convention is a public ticketed event.

Public ticketed show

  1. Find the event on the official calendar.
  2. Open the organizer’s official page.
  3. Follow the organizer/venue ticket link to Ticketmaster.
  4. Save the mobile ticket and event entry rules.

Convention / trade / private meeting

Your credential may be a registration badge, invitation or company-issued pass rather than a Ticketmaster ticket. Use the organizer’s registration system and check-in instructions.

Do not assume the old Ticketmaster venue FAQ applies to every conference.

CURRENT OFFICIAL PARKING REFERENCES

Parking Prices, Closest Garage and Backup Choices

HBGCC explicitly says there is no official Convention Center parking. Its current parking page lists nearby public facilities instead. These are reference rates checked August 17, 2026; the rate displayed by the parking operator on event day controls.

Parking facilities listed on the current official venue page
OptionAddressCurrent reference rateBest use / trade-off
Convention Center Garage850 E Commerce$10 daily flat; $15 weekendAcross from the main entrance/Lila Cockrell Theatre; strong price reference.
Grand Hyatt Garage600 E Market0–1 hr $23; 1–2 hr $28; 2–3 hr $33; 4–24 hr $45, plus taxVenue calls it the closest parking; choose when proximity outweighs price.
Convention Center South637 S Tower of the Americas WayMon–Thu $3/hr, max $30; Fri–Sun $5/hr, max $30Useful south-side alternative; compare with your hall/lobby.
Riverbend Garage210 N Presa$16 flat daily; event/weekend $16–$20Backup downtown garage when closer options fill.
Tower of the Americas Parking801 Cesar Chavez BlvdMon–Wed $8; Thu–Sun $11; special events $15Potential value choice when the walking route works.
Shops at Rivercenter – Commerce849 E Commerce$5 first hour + $1 each 15 min; $20 for 5–12 hr; $25 for 12–24 hrUseful if your day also includes Rivercenter; review operator rules.

Simple parking decision: start with Convention Center Garage for value, Grand Hyatt for shortest practical proximity, and save one backup garage before entering downtown.

Do not promise a permanent parking price. Special-event pricing, capacity and posted operator rules can supersede the reference table above.

ENTRANCE DECISION

Main Lobby vs West Lobby: Use the Side That Matches Your Space

Main Lobby

The venue calls this the main entrance. It provides direct access to all four exhibit-hall areas and routes to the meeting-room and ballroom levels.

  • Useful default when your event is in an exhibit hall.
  • Market Café is in the Main Lobby.
  • A hallway provides access toward Broken Crust Café and Lila Cockrell Theatre.

West Lobby

The venue says this is the more convenient entrance for several west-side destinations.

  • Lila Cockrell Theatre.
  • Exhibit Hall 4B and Bridge Hall.
  • Meeting rooms nearest Hemisfair Park.
  • River Level spaces.

Inside help: Guest Services desks are in both Main and West Lobby. Wayfinding kiosks show the facility map, event name and route; room-door screens identify the event taking place in that room.

MAP & ARRIVAL

Use the Street Address for Arrival—Then Switch to the Floor Plan

Use 900 E. Market Street for geographic routing. Once onsite, room/hall numbers and the official floor plan are more useful than the general map pin.

Do not use the mailing address for navigation. The venue’s mailing address is PO Box 1809; the physical visitor address is 900 E. Market Street.

HOTELS BY WALKING CONVENIENCE

Choose a Hotel by Event-Day Friction, Not Just Nightly Price

The official HBGCC attendee FAQ identifies several nearby hotels by proximity. Rates change too often to publish as evergreen values, so the useful comparison is walking convenience, parking and your session schedule.

Hotel / zoneVenue’s proximity wordingBest forVerify before booking
Grand Hyatt San Antonio River WalkDescribed by the venue as surrounded by the Convention CenterSpeakers, exhibitors, early sessions, mobility-sensitive tripsEvent block, parking, cancellation and exact lobby route
San Antonio Marriott RiverwalkAdjacentShort walk and River Walk accessHotel parking and your assigned event side
Hilton Palacio del RioAdjacentWalkable River Walk stayStreet crossing/route, room-block terms, luggage storage
Hotels within about 2–3 blocksVenue FAQ lists multiple additional downtown propertiesBroader price/brand choiceActual walking route, heat/rain, late-night return and hotel parking

Multi-day attendee rule: compare room rate + hotel parking + daily walking + luggage storage + first-session time together. A slightly cheaper hotel can cost more in friction.

AIRPORT & DOWNTOWN TRAVEL

San Antonio Airport to the Convention Center

The venue FAQ places San Antonio International Airport about 8 miles from downtown and gives a general 15–20 minute travel reference. Treat that as a normal-condition estimate—not a guarantee during commute traffic, major events or road work.

Rideshare / taxi

Best for luggage and direct arrival. Give the driver 900 E Market Street and, when known, the lobby/event side.

Rental car

Useful when your trip extends beyond downtown. Add parking cost and garage exit time to the itinerary.

Local transit

The venue directs visitors to VIA Metropolitan Transit. Use VIA’s live trip planner rather than an old route description in an article.

OFFICIAL FLOOR-PLAN DATA

Which Hall, Ballroom or Level Is Your Event Using?

The official floor-plan data is useful to attendees too: it explains why parking, lobby and walking time differ dramatically by event. Published capacities are estimates based on architectural drawings; staging and equipment can reduce the usable maximum.

Selected current floor-plan specifications
SpaceOfficial sizePublished capacity clueUser takeaway
Exhibit Hall 186,878 sq ftColumn-free hallUse Main Lobby as a strong general arrival starting point.
Exhibit Hall 2183,712 sq ftLargest exhibit hallLarge show floors can create long internal walks.
Exhibit Hall 395,930 sq ftStreet-level exhibit spaceConfirm registration side before parking.
Hall 4A / 4B65,768 / 65,028 sq ftHall 4 can be dividedWest Lobby is especially useful for Hall 4B.
Bridge Hall16,628 sq ftDistinct event spaceWest Lobby can be the more convenient entrance.
Stars at Night Ballroom B1–B454,717 sq ftTheatre 5,662; banquet 3,190Capacity changes with setup; do not infer your seat from total room size.
Hemisfair Ballroom C1–C339,576 sq ftTheatre 4,268; banquet 2,660Ballroom level is a separate navigation decision from exhibit halls.
Meeting Room 21710,962 sq ftTheatre 1,184; classroom 716; banquet 720One meeting room can itself be large—save the exact number.
Lila Cockrell TheatreDedicated theatre in complexCurrent floor-plan page lists 2,317 seatsWest Lobby is often the better arrival side.

Official-page discrepancy worth knowing: the general facility overview says the Lila Cockrell Theatre has 2,319 seats, while the current floor-plan page lists 2,317. For layout planning, use the current floor-plan set and confirm the event configuration.

AMENITIES THAT CHANGE YOUR DAY

Wi-Fi, Food, Charging, Business Center and Wayfinding

Complimentary Wi-Fi

The current Event Services page says Smart City provides complimentary Wi-Fi in common spaces, meeting rooms and lobbies. Exhibitor Wi-Fi is available for purchase facility-wide.

Food and concessions

RK Culinary Group is the exclusive catering/concessions provider. Venue pages list Market Café, Broken Crust Café and El Puente Café; event-day opening can vary.

UPS / Business Center

The UPS Store near the Main Lobby supports shipping, mail, fax, copies and last-minute presentation needs.

Charging stations

The venue lists four complimentary charging stations around the Main Lobby, West Lobby and meeting-room levels, with charging cables.

Guest Services

Main and West Lobby desks can help identify what is taking place and direct you to the correct location.

Wayfinding

Kiosks show maps/event routing, and room-door screens identify the event in each room.

Wi-Fi source conflict: some older FAQs and individual event pages still describe free Wi-Fi as common-area only. The current venue Event Services page explicitly expands the statement to common spaces, meeting rooms and lobbies. An organizer may still provide a separate event network or exclude an expo-floor use case.

ACCESSIBILITY & ASSISTED LISTENING

Mobility, Hearing Support and Nursing Rooms

The venue states that it falls under Title II of the Americans with Disabilities Act. The May 2026 operations policy also says visitors with disabilities may use the mobility device that best suits their needs as long as it can be operated safely at pedestrian speed.

NeedCurrent official detailBest action
Mobility deviceVisitor may choose the device best suited to their needs; operate at pedestrian speed.Contact Event Services for scooter-rental/provider guidance if needed.
RF assisted listeningFour wireless RF transmitters/belt-pack receivers are available at no charge for client/AV setup.Coordinate route and setup with organizer/AV.
Audio FetchWi-Fi/QR/app-based listening can route available audio feeds to a phone/headphones/Bluetooth device.Advance route planning is required for coverage.
East nursing roomRoom 1212, lobby corridor between Halls 3 & 4Ask staff if you need the nearest path.
West nursing roomRoom 2137, next to Room 215 in ParkviewRoom can be secured if necessary; restroom is nearby.
VISITOR RULES FROM THE 2026 OPERATIONS PDF

Service Animals, Scooters, Smoking and Weapons: Read the Nuance

Service animals and pets

Pets are not permitted. The operations policy addresses service animals and emotional-support animals separately, and an event licensee can refuse emotional-support animals inside its contracted space. ADA-trained service-animal rules still apply.

Bikes and recreational devices

Bicycles, scooters, skateboards, hoverboards and Segways are not permitted inside the facility/loading docks as recreational transport. Disability mobility devices are treated separately; bike racks are provided near loading-dock entry points and Main Lobby.

Smoking / vaping

No smoking, vaping or electronic smoking devices inside the facility or loading docks. The policy says smoking is at least 25 feet from the building and not on the River Walk or in parks.

Weapons policy is not a simple “no weapons” sentence: HBGCC is a public building and follows Texas law on open/concealed carry. An event licensee may impose restrictions in its licensed event space with proper signage. Check the specific event’s current notice instead of relying on a generic venue summary.

MEDICAL & EMERGENCY PREP

If You Need Help Inside the Building

The venue’s Emergency Action Plan maps AEDs and bleeding-control kits across multiple levels. Visitors do not need to memorize every device location—the useful action is to alert the nearest staff/security person, identify your exact hall/room and call 911 for a life-threatening emergency.

+AED coverage spans levelsPublished locations include River, Street, Meeting and Ballroom levels.
+Bleeding-control kits are mappedSelected areas include Hall registration/rear areas, meeting level and ballroom level.
+Security staff are trainedThe emergency plan says Security personnel are CPR/First Aid/AED and bleeding-control trained.
+Follow PA/staff directionsDuring an alarm, do not improvise a route from an old map; follow current announcements and staff.

Fire alarm instruction: the Emergency Action Plan directs occupants to use the nearest safe fire exit and not use elevators during a fire evacuation. Follow onsite announcements and emergency personnel.

VERIFIED CERTIFICATION

LEED Silver and Sustainability

HBGCC’s official Environment page says the venue was awarded LEED Silver Certification in August 2017 for building design and operation in the New Construction LEED certification category. The same page describes water-efficiency, energy, waste-reduction and green-purchasing efforts.

EXHIBITOR & MOVE-IN GUIDE

Loading Docks: What the Official PDF Means in Practice

Attendee entrances are not freight entrances. The May 2026 operations policy and separate loading-dock procedure draw a clear line between public arrival and move-in/move-out logistics.

Use East docks for Halls 1–2; West docks for Halls 3–4

Loading-dock access is a restricted business-need area controlled by security.

Bring government-issued ID for dock check-in

Security scans IDs and issues a daily wristband; event credentials do not replace dock check-in.

Do not load from Market Street

Market Street is drop-off/pick-up only. Large/quantity freight must use designated loading docks during approved move-in/move-out times.

POV loading is time-limited

The policy describes a 20-minute loading-dock parking pass unless the event/licensee provides different instructions.

No dock access on regular event days for exhibitors

Exhibitors are permitted through loading docks during specified move-in/move-out windows, not normal event days.

Minors can be restricted during heavy move activity

The operations policy bars people under 18 from docks, exhibit halls, ballrooms and meeting rooms during move-in/out activities involving heavy equipment.

Shipping address and early freight

Do not ship early to the visitor address. Exhibit-hall/loading-dock deliveries use 237 Tower of the Americas Way, San Antonio, TX 78205 with the event name, exhibitor name and booth number. HBGCC says freight arriving before the first contracted move-in day can be refused. Follow your general service contractor’s show-specific shipping labels first.

Utilities, internet and rigging

ServiceCurrent venue detailWhy it matters
TechnologySmart City Networks • 210-258-8900Exclusive venue technology provider; wired/wireless/event networks.
RiggingEncore • 210-308-0182Over-250-lb rigging requires Encore review/approval and ceiling-side provision.
A/VEncore • 210-417-4095Preferred A/V provider; room rental does not automatically include microphones/visual aids.
ElectricalEdlen 210-662-9450 / Freeman 210-227-0341Venue lists these as exclusive electrical choices.
CateringRK Culinary Group • 210-225-4535Exclusive catering/concessions provider.
Business centerUPS Store • 210-258-8950Shipping, mail, fax, copies and presentation support.
PLANNER DATA — CURRENT 2026 SOURCES

2026 Rental References, Capacity Notes and the Current Meeting Incentive

Search-result trap fixed: HBGCC still has an indexed HTML “Rates” page showing 2011–2013 tables. The current Event, Exhibit & Meeting Info page separately links an official 2026 Rate Proposal Summary PDF. Use the 2026 PDF as the current published reference, then obtain a quote for your class, dates, setup and contract terms.

Examples from the official 2026 rate PDF

Selected Class I published references — not a booking quote
Space2026 Class I flat/minimumPublished Class I maximumMove-in / move-out / CBNU
Exhibit Hall 1$12,159$15,198$6,082
Exhibit Hall 2$23,499$29,376$11,752
Exhibit Hall 3$12,252$15,316$6,128
Exhibit Hall 4$16,717$20,894$8,358

Do not calculate a final contract from this table. The PDF contains multiple classes, rate types, sections, ballrooms, theatre, meeting rooms and other charges. Your final rate depends on the venue’s classification and agreement.

2030–2031 meeting incentive with a 2026 deadline

Published incentiveMinimum estimated rentalMinimum estimated RK food & beverageKey qualification
35% off standard Convention Center rental rate$100,000$125,000Qualifying new meeting, booked through Visit San Antonio; event Jan 1, 2030–Sep 30, 2031.
50% off standard Convention Center rental rate$250,000$450,000Same date window and qualification framework.

Deadline: the current promotion requires the qualifying meeting to be contracted by September 30, 2026. Published terms say the promotion is subject to availability/approval and cannot simply be assumed for legacy, rotating or ticketed/public events.

TROUBLESHOOTING

Common Search and Event-Day Problems

ProblemWhy it happensWhat to do now
Search says there is an event “today,” but official calendar does notOld listings, ticket inventory or private activity may index differentlyUse the official calendar, then your organizer invitation/registration.
A site gives a universal bag sizeIt may be an old or event-specific ruleUse the current organizer security/bag policy; HBGCC does not publish one universal size.
Parking price differs from this guideOperator/event rates can changeUse the rate displayed at the garage that day and switch to your backup if needed.
You entered through the wrong lobbyThe complex serves many levels and roomsAsk Main/West Lobby Guest Services or use a wayfinding kiosk.
Free Wi-Fi does not meet booth needsComplimentary attendee Wi-Fi is not the same as production/exhibitor connectivityUse Smart City’s event/exhibitor service path.
Exhibitor freight is at the public entranceVisitor and loading-dock routes are separateStop unloading on Market Street and follow the show’s dock instructions.
You found a 2011/2013 rental table in GoogleAn old HTML rates page remains indexedUse the official 2026 Rate Proposal Summary PDF and request current contract pricing.
You lost a phone, wallet or badgeLost items route through securityCall 833-246-5155; include detailed description, proof of ownership and valid ID for an in-person claim.
BEFORE YOU LEAVE

Event-Day Checklist

1Confirm event + access typePublic ticket, badge-only, private or trade-only.
2Save hall / room / lobby“Convention Center” alone is not enough.
3Read organizer security rulesBag size and screening may be event-specific.
4Pick primary + backup parkingEvent demand can change capacity and pricing.
5Save ticket or badge offlineKeep QR code and ID ready before the lobby.
6Plan food and chargingOutlet hours vary; full-day events drain phone batteries.
7Know your accessibility needsArrange hearing/mobility support before a complex schedule when possible.
8Allow internal walking timeFour primary exhibit halls plus Bridge Hall, 70+ meeting rooms and multiple levels can add time.
OFFICIAL LINKS — AFTER THE EXPLANATION

Use the Right Official Source for the Final Action

These links are intentionally task-specific. Open the source that completes the action you need rather than bouncing through unrelated pages.

FREQUENTLY ASKED QUESTIONS

Henry B. Gonzalez Convention Center FAQs

What is the Henry B Gonzalez Convention Center address?

The physical visitor address is 900 E. Market Street, San Antonio, TX 78205. Do not use the venue’s PO Box for navigation.

Are there events at the Henry B Gonzalez Convention Center today?

As of August 17, 2026, the official public calendar does not list a public event for today. Private meetings, setup or unlisted activity may still occur, so follow your organizer if you have an invitation or badge.

What are the next upcoming events?

The next public listings reviewed are CST Tradeshow on August 25, H-E-B Digital Technology Summit on August 26, Auto Glass 2026 on August 27–29 and Premiere San Antonio on August 30–31. Verify the calendar and organizer before travel.

What is the bag policy?

The current venue attendee FAQ does not publish one universal clear-bag size or maximum bag dimension. Event-specific bag checks, size limits or screening can apply, so use your organizer’s current security instructions.

Does the venue use security screening or metal detectors?

Screening can vary by event. City staffing documents list bag checkers, handheld metal-detecting operators, ticket scanners and other safety staff among roles that may be used depending on the event’s security, attendance and customer requirements.

Where should I park?

HBGCC says it has no official Convention Center parking and lists nearby paid facilities. Convention Center Garage at 850 E Commerce is a practical current reference because it is across from the main entrance and lists a $10 daily flat rate and $15 weekend rate on the venue parking page.

How much is parking?

Rates vary by facility. Current venue-page references include $10 daily or $15 weekend at Convention Center Garage, while Grand Hyatt Garage lists substantially higher hourly/day rates. Posted event-day pricing can override these references.

Which entrance should I use?

Main Lobby is the venue’s main entrance and provides direct access to the exhibit halls plus meeting and ballroom levels. West Lobby is more convenient for Lila Cockrell Theatre, Hall 4B, Bridge Hall, rooms nearest Hemisfair Park and River Level spaces.

Where do I buy tickets for a public event?

The May 2026 operational policy says Ticketmaster is the exclusive provider of public-event ticketing services. Start on the official venue/event organizer page and follow its ticket link so you do not confuse a convention registration with a public ticketed show.

What hotels are closest?

The venue FAQ describes Grand Hyatt San Antonio River Walk as surrounded by the Convention Center and lists Marriott Riverwalk and Hilton Palacio del Rio as adjacent. Compare event room blocks, parking and your assigned lobby before booking.

How far is San Antonio International Airport?

The venue FAQ says San Antonio International Airport is about eight miles from downtown and gives a general 15–20 minute travel estimate. Traffic can make the trip longer.

Does the Convention Center have free Wi-Fi?

The current Event Services page says Smart City provides complimentary Wi-Fi in common spaces, meeting rooms and lobbies. Exhibitor Wi-Fi and more advanced event connectivity are available separately.

Can I bring outside food or drinks?

The venue-wide attendee FAQ says outside food and beverages are not permitted. RK Culinary Group is the venue’s exclusive catering and concessions provider.

Are service animals allowed?

Pets are not permitted. The operations policy addresses service animals and emotional-support animals separately; an event licensee can refuse emotional-support animals inside contracted space, while ADA service-animal requirements still apply.

Can I use a mobility scooter inside?

Visitors with disabilities may use the mobility device that best suits their needs as long as it can be used safely at pedestrian speed. Recreational scooters, bicycles, skateboards, hoverboards and Segways are not permitted inside under the operations policy.

Does the venue provide assisted-listening support?

Yes. The May 2026 policy describes four wireless RF transmitter/belt-pack receiver sets available at no charge for client/AV setup and an Audio Fetch Wi-Fi/app option. Advance coordination with the organizer, Event Services and A/V provider is important.

Where are the nursing mother’s rooms?

The venue lists East Wing Room 1212 between Halls 3 and 4 and West Wing Room 2137 next to Room 215 in Parkview. The rooms include furniture, power outlets, a table and other supplies and can be secured if necessary.

What number do I call for lost and found?

HBGCC directs in-person lost-item claims to Convention Center Security at 833-246-5155. Found items are held for up to 30 days; perishables are discarded immediately.

How large is the Convention Center?

The venue publishes 514,000 square feet of contiguous exhibit space, more than 70 meeting rooms and multiple large ballroom and multipurpose spaces. Current floor-plan data lists Stars at Night Ballroom at 54,717 square feet.

Can exhibitors unload on Market Street?

No. The May 2026 operational policy says Market Street is a drop-off/pick-up zone only and event loading/unloading must use designated loading docks. Small hand-carried items can use lobby entrances, while larger quantities must follow move-in/move-out dock instructions.

Are the rental rates I find in Google current?

An older HBGCC HTML rates page still shows 2011–2013 tables. The current Event, Exhibit & Meeting Info page links a 2026 Rate Proposal Summary PDF. Use the 2026 PDF for published reference values and request a current contract quote.

Does the venue have LEED certification?

Yes. HBGCC’s official Environment page says the venue received LEED Silver Certification in August 2017 for building design and operation in the New Construction LEED category.

OPTIONAL QUICK PLANNER

What Should You Check First?

This lightweight tool does not replace organizer instructions and has no unnecessary WebApplication schema. It simply sends you to the right decision first.