Gaylord Palms: Resort, Convention Center & Visitor Essentials
Gaylord Palms Resort & Convention Center is a large hotel, conference and entertainment destination at 6000 West Osceola Parkway, Kissimmee, FL 34746. Whether you’re attending a convention, booking a family vacation, visiting the atrium or planning an event, the most important decisions are where to park, which area of the resort you need and what is included in your booking.
For reservations, parking, accessibility and property-specific questions.
Before tax. Day guests pay per entry.
Minimum age to check in: 18.
Gaylord Palms Location: Kissimmee, Not Downtown Orlando
The resort is physically in Kissimmee, Osceola County, south of the main Orlando tourism area. Many event listings describe it as an Orlando convention hotel because it serves the greater Orlando market, but the postal address is Kissimmee.
| Location detail | What to use |
|---|---|
| Official property name | Gaylord Palms Resort & Convention Center |
| Street | 6000 West Osceola Parkway |
| City and ZIP | Kissimmee, Florida 34746 |
| County | Osceola County |
| Orlando International Airport | Approximately 19.3 miles from the resort, according to Marriott |
| Main phone | 407-586-0000 |
| Time zone | Eastern Time |
Gaylord Palms Parking: Self-Parking, Valet & Day Guests
Parking is a major cost difference between visiting Gaylord Palms for a short activity, attending an exhibition and staying overnight.
Published daily parking rate, plus tax.
Published daily valet rate, plus tax.
Overnight guests have in/out privileges; day guests pay per entry.
Which parking area should you choose?
| Reason for visiting | Practical parking choice |
|---|---|
| Convention, expo or trade show | Follow signs for the Convention Center side and the instructions provided by the event organizer. |
| Guest room in hotel towers | Ask the front desk which garage or parking section is best for your assigned room. |
| ICE! and seasonal activities | Resort guidance identifies convention-side guest parking as convenient for Alpine Village activities. |
| Atrium dining or resort visit | Use appropriate guest parking or valet and confirm the applicable day-visitor charge. |
| Electric vehicle | EV charging is listed on property; confirm station availability and any additional fees. |
How to avoid a parking mistake
- Check whether you’re an overnight guest. Confirm whether your booking includes any parking benefit or event-specific negotiated rate.
- Choose the correct side of the property. Conventions and leisure activities may use different parking areas.
- Follow arrival signage. Resort traffic arrangements and large-event vehicle access may change.
- Keep your parking record. Day visitors may be charged again after exiting and re-entering.
Verify current parking charges and hotel policies on Marriott ↗
Gaylord Palms Convention Center: Meeting & Exhibit Facilities
The convention center is integrated into the resort, making it suitable for conferences that need exhibition halls, ballrooms, breakout rooms, accommodation, dining and meeting support in one destination.
Square feet in Marriott’s current event listing.
Marriott-listed event rooms.
Reported in the current event profile.
Square feet of flexible Florida Exhibition Hall space.
Attendees for the largest event space under the listed arrangement.
Guest rooms and suites across the property.
Overall event-space totals, room counts and breakout-room counts are separate measures and should not be added together. Final occupancy depends on the individual hall, event setup and approved layout.
Important convention spaces
| Area | Best use | Planning detail |
|---|---|---|
| Florida Exhibition Hall | Trade shows, expos, large general sessions | 178,500 sq. ft.; subdivisible hall sections |
| Sun Ballroom | Conferences, presentations and large meetings | Ballroom level; check specific section assignment |
| Osceola Ballroom | General sessions, banquets and conferences | Large ballroom with supporting meeting areas |
| Coastal Ballroom | Conventions, galas and large events | Approximately 30,000 sq. ft. added in the expansion |
| Citrus Ballroom | Banquets, receptions and meetings | Confirm configuration and event-specific entrance |
| Orange Blossom Ballroom | Hotel-side meetings and social events | Different from the central exhibition floor |
| Mangrove Lawn | Outdoor receptions and group events | Approximately 12,000 sq. ft.; weather planning required |
| Emerald Meeting Rooms | Smaller meetings and group sessions | Located within the Emerald Bay hotel-side area |
Why the Florida Exhibition Hall matters
- 178,500 sq. ft. of flexible exhibition space.
- 19 dedicated loading docks listed in Marriott planning information.
- 31,800 sq. ft. of associated pre-function space.
- Large access routes and event-specific loading infrastructure.
- Utility connections and registration facilities for trade-show operations.
Convention Center Floor Plans: Which Level Do You Need?
The resort combines multiple hall levels, hotel-side rooms and public areas. Your conference badge or agenda should identify the exact room—not simply say Gaylord Palms.
Florida Exhibition Hall
Used for exhibitions, major expos, trade shows and large assembly events.
Look for: Florida Exhibition Hall A–F, hall-specific entrance signage and registration areas.
Ballrooms & Breakout Areas
Event layouts commonly identify major ballroom areas, conference rooms and pre-function spaces at the ballroom level.
Look for: Sun, Osceola, Coastal and Citrus rooms according to the event’s current floor map.
Emerald Bay & Atrium Rooms
Selected boardrooms, small meeting rooms and hospitality spaces sit outside the main convention exhibition area.
Important: Walking routes and levels can differ substantially from the main hall.
Mangrove Lawn & Resort Areas
Outdoor receptions and special events may use resort lawns or garden-adjacent spaces rather than enclosed convention rooms.
Important: Check heat, rain, event dress code and accessibility arrangements.
Find your room without getting lost
- Read your meeting registration carefully. Identify the precise hall or meeting room, including its letter or number.
- Match the space to its level. Exhibition-level sessions and ballroom sessions may require escalators, elevators or long interior walks.
- Locate the registration desk first. Some conventions require badge pickup before entering their assigned hall.
- Allow extra travel time between sessions. The property has extensive indoor routes and multiple meeting wings.
Official planning resources: Gaylord Palms Meeting Planner Toolkit ↗.
Hotel Rooms, Resort Fee, Check-In & Total Stay Cost
Gaylord Palms is a full-service resort, not only a convention facility. Its overnight stay can involve a room rate, resort fee, taxes, parking and optional purchases.
| Item | Current planning detail | What visitors should check |
|---|---|---|
| Check-in | 4:00 PM | Early arrival does not guarantee an available room. |
| Check-out | 11:00 AM | Late departure arrangements may cost extra. |
| Minimum check-in age | 18 | Bring valid ID and an accepted payment method. |
| Resort fee | Approximately $45 nightly in published 2026 group information | Verify its inclusion and taxation on the final reservation summary. |
| Self-parking | $40/day plus tax | Check whether your group rate has a parking arrangement. |
| Valet parking | $55/day plus tax | Confirm availability and overnight terms. |
| Pet policy | Pets not allowed | Ask about service-animal accommodation if applicable. |
| Airport shuttle | No general airport shuttle listed | Do not confuse theme-park transportation with airport pickup. |
What is included in the resort fee?
Published 2026 group arrangements identify benefits such as resort-wide internet access, enhanced in-room Wi-Fi for up to six devices, daily bottled water, fitness-center access and scheduled theme-park transportation. Benefits can vary by package and reservation terms.
Overnight convention attendee
Compare the conference room block with the public Marriott rate. A lower advertised nightly price may not produce the lowest total once taxes, parking and mandatory charges are included.
Family resort stay
Consider whether the water park, dining, atrium activities and theme-park transport justify the complete nightly cost compared with a standard hotel.
Before confirming your room
- Check total price for the complete date range, not just the first night.
- Review the mandatory fee breakdown and parking.
- Compare standard rooms with atrium-view or upgraded room categories.
- Confirm the applicable cancellation deadline and deposit policy.
- Verify whether water park amenities and scheduled transport are included in your package.
- Check proximity to your meeting hall if walking distances matter.
Cypress Springs Water Park, Pools & Resort Activities
Cypress Springs is one of the main reasons families choose Gaylord Palms rather than a conventional conference hotel.
Cypress Springs Water Park
The resort’s water-park attractions include waterslides, a rapid-river experience, pools and family recreation areas.
Access is generally tied to registered resort guests; specific attractions and cabana rentals may carry separate conditions or charges.
FlowRider & Special Activities
Additional water-based experiences may require separate reservations, waivers, supervision or fees.
Review height, age and safety restrictions before promising an activity to children.
Poolside Relaxation
The resort also offers leisure-oriented pool areas for guests seeking a calmer environment than the main water-play attractions.
Pool schedules and access can depend on weather, maintenance and resort rules.
Relâche Spa & Fitness
Guests can use wellness facilities, with separate spa reservations and treatment charges where applicable.
Check appointment availability before arrival.
Restaurants, Indoor Atriums & Resort Dining
Gaylord Palms is known for its large landscaped atriums that combine pathways, themed environments, dining and public gathering spaces under glass roofing.
Old Hickory Steakhouse
Higher-end steakhouse dining suited to business dinners, celebrations and planned group meals.
MOOR
Seafood-focused resort dining with a distinctive setting, useful for relaxed evening meals and smaller groups.
Villa de Flora
A large resort dining venue popular for family meals and buffet-style experiences when offered.
Wreckers Sports Bar
Casual sports-bar dining and a practical option for convention attendees seeking an informal atmosphere.
Quick-Service Outlets
Resort cafes and specialty shops provide options for beverages, snacks and faster meals between activities.
Atrium Walks
Garden paths, water features and indoor gathering areas provide a different atmosphere from ordinary hotel corridors.
Dining tips during a major convention
- Reserve a group dinner early when your event has hundreds or thousands of attendees.
- Account for walking time between the Florida Exhibition Hall and hotel-side dining.
- Verify actual hours for your dates, including seasonal closures and special menus.
- Ask about allergen and dietary requirements rather than assuming every buffet or kitchen offers identical accommodations.
- Compare the cost of resort dining with nearby Kissimmee options if you have a vehicle.
Gaylord Palms Map, Airport & Transportation
Use the official address for the main property. Convention attendees should additionally check the correct garage, registration location and exhibit hall before departure.
Driving to Gaylord Palms
Use the resort’s West Osceola Parkway address. Approach routes can vary with traffic conditions on the major roads around Kissimmee and Orlando.
Get directions ↗Orlando International Airport
Marriott lists MCO at approximately 19.3 miles from the property. Travel duration can vary widely with traffic and arrival time.
Airport service: No general complimentary airport shuttle is listed by Marriott.
Transportation options compared
| Option | Best for | Important consideration |
|---|---|---|
| Rental car | Families and visitors exploring multiple destinations | Account for resort parking and theme-park parking. |
| Taxi or rideshare | Airport transfers and visitors without a vehicle | Confirm pickup zone and fare before travel. |
| Prearranged private transfer | Groups with luggage or fixed arrival schedules | Confirm vehicle capacity and reservation terms. |
| Theme-park shuttle | Eligible resort guests visiting participating parks | Scheduled service is not equivalent to an airport transfer. |
| Public transport | Budget-conscious visitors with flexible schedules | Review LYNX connections and total transfer time. |
Gaylord Palms Events, Christmas & ICE! Experiences
Gaylord Palms hosts conventions and private meetings alongside seasonal resort activities. These are separate booking categories, with different tickets and access rules.
Conferences & Trade Shows
Tickets, exhibitor passes and room assignments generally come from the specific conference organizer rather than an all-purpose public venue calendar.
ICE! & Seasonal Attractions
Holiday programming can include ICE!, themed experiences, stage shows and Alpine Village activities. Event schedules and prices change by season.
How to purchase the correct event ticket
- Identify the event type. Convention admission is different from a seasonal attraction ticket.
- Confirm the exact date and time. Timed activities may not allow flexible entry.
- Check whether admission includes parking. Some offers sell discounted parking separately.
- Review age, clothing and accessibility requirements. ICE! is a cold-temperature attraction and may require additional preparation.
- Purchase through the authorized organizer or resort ticketing page. Save your QR code and any timed-entry confirmation.
How to Book Gaylord Palms Convention Space
Meeting and event planners should use the resort’s current room charts, planner resources and group quotation process rather than assuming standard event space comes with a fixed rental price.
Gather your event requirements
- Preferred dates and alternate dates
- Daily and peak attendee count
- Exhibit booth or seating arrangement
- Meeting and breakout room requirements
- Guest room block requirements
- Technical and internet needs
Ask about operational charges
- Meeting room rentals
- Food and beverage minimums
- AV and internet services
- Exhibitor electrical and utility fees
- Security, staffing and signage
- Freight, loading and move-in windows
Step-by-step meeting booking process
- Review the current event capacity chart. Use the Florida Exhibition Hall and ballroom options to narrow your requirements.
- Open the official meetings and events page. Find the event planning or request-for-proposal option.
- Enter your event profile. Provide dates, estimated delegates, room nights and event format.
- Request a detailed proposal. Ask for all contracted inclusions and excluded services.
- Review the floor plan and agreement. Confirm event capacity, room assignments, loading arrangements, cancellation and payment terms.
Open official meetings and event booking ↗
For exhibitors and freight deliveries
Before shipping displays, confirm the show’s designated general service contractor, advance warehouse, target move-in window, marshalling instructions and approved loading docks. Sending freight to the main hotel mailing address without organizer instructions can cause delays and handling charges.
Which Visitor Plan Makes the Most Sense?
| Visitor type | Best starting decision | Common mistake to avoid |
|---|---|---|
| Convention attendee | Find assigned hall and compare hotel room block. | Assuming every meeting space is beside the hotel lobby. |
| Exhibitor | Review show manual, freight rules and required services. | Using guest arrival procedures for exhibit freight. |
| Family vacationer | Compare full stay cost and guest-only water-park access. | Comparing room rates without resort fees and parking. |
| ICE! day visitor | Book timed tickets and verify day parking. | Leaving and returning without accounting for per-entry parking. |
| Corporate event planner | Request space-specific capacity and itemized quote. | Assuming every service is included with hall rental. |
| Restaurant visitor | Confirm reservation, access and parking costs. | Assuming dinner includes free parking or pool access. |
Gaylord Palms Resort & Convention Center FAQs
Answers to the 10 most useful questions for first-time visitors, overnight guests and convention attendees.
1. What is the Gaylord Palms Resort & Convention Center address?
The address is 6000 West Osceola Parkway, Kissimmee, Florida 34746, USA. The resort serves the greater Orlando area but is physically in Kissimmee.
2. Is Gaylord Palms in Orlando or Kissimmee?
Gaylord Palms is in Kissimmee, Osceola County, Florida. It is commonly described as an Orlando-area resort because it is near major Orlando attractions and serves that convention market.
3. How much is parking at Gaylord Palms?
Marriott currently lists daily self-parking at $40 and valet parking at $55, both before tax. Overnight guests receive in/out privileges, while day visitors are charged per entry.
4. What is the Gaylord Palms phone number?
The official main property phone number is 407-586-0000. Call for resort policies, accommodations, accessibility questions and specific visitor arrangements.
5. What time are check-in and check-out at Gaylord Palms?
Official check-in begins at 4:00 PM and check-out is at 11:00 AM. The minimum check-in age is 18.
6. Does Gaylord Palms offer free airport shuttle service?
Marriott does not list a general hotel-operated airport shuttle. Orlando International Airport is approximately 19.3 miles away. Guests should arrange suitable transport separately and check any package-specific transfer benefits.
7. How large is the Gaylord Palms Convention Center?
Marriott’s current meeting profile lists 519,242 square feet of total event space, 73 event rooms and 104 breakout rooms. The Florida Exhibition Hall provides 178,500 square feet of flexible exhibit space.
8. Can day visitors use the Gaylord Palms water park?
Cypress Springs Water Park is primarily a registered-resort-guest amenity. A day visit, restaurant reservation or seasonal-event ticket does not automatically include general water-park access.
9. Are pets allowed at Gaylord Palms Resort?
The hotel lists pets as not allowed. Guests needing service-animal accommodations should contact the property to confirm arrangements under applicable accessibility requirements.
10. How do I book a convention or meeting at Gaylord Palms?
Review the official Marriott events page, identify your dates, expected attendance, required meeting space and room block, then submit an event inquiry. Request an itemized proposal and confirm all contracted terms before finalizing.
Official Resort Information & Research Sources
Information in this visitor guide is based primarily on Marriott property pages, its meeting and event resources and published Gaylord Palms event materials. Prices, schedules and policies can change.
Information reviewed October 2026. Hotel rates, mandatory fees, water-park operations, parking prices, seasonal activities and event configurations should be verified for your specific date.