Downtown Long Beach Events, Parking, Tickets, Hotels & Campus Map Guide
The Long Beach Convention & Entertainment Center is a full downtown waterfront campus, not one simple hall. Your event may use Exhibit Hall A/B/C, Promenade rooms, Seaside rooms, Grand Ballroom, Pacific Ballroom, Long Beach Arena, Terrace Theater, Beverly O’Neill Theater, The Cove, Top of the Lot or an outdoor plaza.
This guide removes guesswork: check the correct venue name, choose the right parking area, understand ticket and Will Call rules, compare nearby hotels, use the official campus map, and avoid walking to the wrong side of the complex.
Use the main address for general navigation, but match your event to the campus map before choosing a garage or walking route.
Pick the Right Visitor Path
Most searchers want a practical decision, not a brochure. Start with the reason you are going.
Events, Tickets and Venue Names to Verify
The campus hosts conventions, corporate meetings, trade shows, theater productions, concerts, sports events, family shows and special attractions. The event name alone is not enough; the exact venue controls parking, walking route and entry timing.
Before attending any event
- Check event date, door time and show/start time.
- Confirm venue: Convention Center, Arena, Terrace Theater or Beverly O’Neill Theater.
- Find hall, ballroom, room number, theater or entrance in your ticket/email.
- Check whether ticketing is through Ticketmaster, event registration or a badge portal.
- Screenshot your ticket QR code, badge confirmation and parking details.
- Check event-specific bag, camera, costume, food, re-entry or security rules.
- Arrive earlier for Will Call, badge pickup, large expos or family events.
- Check downtown restaurant and parking demand if multiple waterfront events are happening.
Parking Garages, Main Lot, Pay Kiosks and Event Rates
Parking is one of the biggest visitor pain points. The official venue parking page identifies on-site parking areas, payment methods and ACE Parking as the official parking operator. Event rates can vary, so verify before driving.
| Parking choice | Best for | What to check |
|---|---|---|
| Terrace Theater Parking Garage | Terrace Theater, theater-focused events and north/east side arrivals. | Good when your event is theater-facing. Confirm event instructions first. |
| Arena Parking Garage | Long Beach Arena, Pacific Ballroom, concerts, arena events and some conventions. | Best when your event is near the arena/pacific side. Expect exit lines after big shows. |
| Convention Center Promenade Garage | Convention Center, trade shows, Promenade rooms and central campus access. | Useful when your event is in Promenade 100/200 rooms or central halls. |
| Main Parking Lot along Shoreline Drive | Larger conventions, waterfront-side events, Top of the Lot and overflow-style visits. | Check walking route to your exact hall before leaving the lot. |
| Off-site garages | Pike Outlets, Aquarium, West Broadway, 180 East Ocean and City Place areas. | Better for waterfront dining, Aquarium plans or overflow parking, but compare walking distance. |
Pay Kiosks and Exit Strategy
The official parking page gives payment details that are useful for avoiding post-event exit delays. Use them before the crowd heads back to the garage.
Payment details visitors miss
- On-site kiosks accept major credit/debit cards, Apple Pay and Google Pay.
- Cash is accepted only at select kiosks in the Convention Center Promenade Lobby and near the Arena Box Office.
- Mobile payment is available through the ACE Parking app.
- Pay-at-gate is credit/debit card only.
- If you lose your ticket, use the “Lost Ticket” option at a kiosk.
Best exit move
After a concert, family show, graduation, expo or arena event, pay at a kiosk before you walk to your car. Waiting until the gate can slow you down when many visitors leave at once.
Box Office, Will Call and Ticket Pickup Rules
The official box office page lists three box office locations: Main Box Office, Terrace Theater Box Office and Beverly O’Neill Box Office. This is important because theater events may have different event-day timing than the main box office.
Box office basics
- Monday–Friday: 9:00 AM–5:00 PM.
- Saturday: 10:00 AM–2:00 PM.
- Sunday and holiday hours vary.
- Box office phone: 562-436-3661.
- Email: boxoffice@longbeachcc.com.
- Tickets for listed events are also available through Ticketmaster.
Will Call and payment rules
- Will Call opens one and a half hours before event start.
- Will Call closes 30 minutes after the event starts.
- Bring photo identification.
- Bring the credit card used for purchase.
- Will Call drop-off is not permitted.
- All sales are final; refunds and exchanges are not available.
- Personal checks, bitcoin, crypto and money orders are not accepted.
Convention Hall PDF Details: Hall A, Hall B and Hall C
The official facility map and capacity PDF gives real room data that most thin pages skip. Use these details to understand scale and walking time.
| Official PDF area | Capacity / size detail | Visitor use |
|---|---|---|
| Hall A | 91,000 sq ft, 25 ft ceiling; listed theater setup 7,500, classroom 3,900, banquet 6,100. | Large expos and general sessions may use this hall. Confirm entrance and registration location. |
| Hall B | 57,000 sq ft, 25 ft ceiling; listed theater setup 5,500, classroom 2,500, banquet 3,600. | Can be a standalone hall or part of a combined expo footprint. |
| Hall C | 76,000 sq ft, 25 ft ceiling; listed theater setup 4,200 west / 5,500 east, classroom 2,000 west / 2,600 east, banquet 4,000. | Check if your event uses Hall C alone or a combined hall configuration. |
| Hall A/B/C combined | 224,000 sq ft contiguous exhibit-hall footprint. | Major trade shows can mean long walks, multiple entrances, and heavy registration traffic. |
| Promenade 100 / 200 | Promenade rooms include 101–104 and 201–204; Promenade 104 is listed at 13,200 sq ft. | Breakout rooms may be on different levels; room number matters more than the broad word “Promenade.” |
| Grand Ballroom | 20,456 sq ft with listed theater capacity 2,100 and reception capacity 2,272. | Useful for keynotes, banquets and receptions; expect pre-function crowding. |
Arena, Pacific Ballroom and Theater Areas
Many visitors search the convention center name even when their event is in the arena or theater side of the complex. These areas can change parking and entry decisions.
| Venue area | Official detail | Visitor tip |
|---|---|---|
| Long Beach Arena | Official arena page lists seating capacity at 13,500. | Use arena-side event instructions for concerts, sports, graduations and large shows. |
| Pacific Ballroom | PDF lists 46,000 sq ft with 30–75 ft ceiling and reception capacity 5,500. | Even if the event says “ballroom,” it may be in the arena-side complex. |
| Terrace Theater | PDF lists 3,052 seats, with orchestra, loge, balcony and wheelchair spaces. | Use Terrace Theater box office and theater arrival guidance for performances. |
| Beverly O’Neill Theater | PDF lists maximum capacity 825, with orchestra and loge levels plus wheelchair spaces. | Smaller theater events may still share parking demand with larger campus events. |
| Seaside rooms | PDF lists Seaside Ballroom and rooms S-1 through S-7, with the theater above Seaside rooms and Bogart & Co. | If your event room starts with “S,” use Seaside-level navigation, not Hall A/B/C assumptions. |
Campus Map: Streets, Hotels, Rainbow Bridge and Outdoor Spaces
The official campus PDF shows the venue in relation to Pine Avenue, Ocean Boulevard, Seaside Way, Shoreline Drive, Rainbow Lagoon, Hyatt, Westin, Renaissance, Rainbow Bridge, The Cove, Top of the Lot, 400 Garage, Main Box Office and the main entrances.
Use the map when you see these words
- Hall A, Hall B or Hall C
- Grand Ballroom
- Promenade 100 or 200 rooms
- Seaside rooms or Seaside Ballroom
- Pacific Ballroom or Arena
- Terrace Theater
- Beverly O’Neill Theater
- The Cove, Top of the Lot or Rainbow Bridge
Campus-map walking tip
Nearby hotels can be helpful landmarks, but “near the convention center” does not always mean near your exact entrance. A Hyatt-side route, Westin-side route, Renaissance-side route, Shoreline Drive lot, or 400 Garage path can feel different depending on the event area.
Bag, Camera, Food and Prohibited Item Rules
Rules can vary by show, so always check the event page. For entertainment performances, the official code-of-conduct page gives stricter practical details that visitors should review before arriving.
Common event-rule checks
- Personal bags are encouraged to be small; the entertainment policy references bags equal to or smaller than 5” H x 8” W x 2” D.
- All bags are subject to search.
- Bag policy may vary by show.
- Outside food or beverage may be prohibited for entertainment events.
- Professional cameras, detachable lenses, tripods, monopods and audio recording devices may be restricted.
- Weapons and many security-sensitive items are not permitted.
How to avoid entry problems
- Check the event page on the day of the event.
- Travel light if the show is ticketed or security-screened.
- Do not bring items you cannot return to your car quickly.
- For trade shows, check the exhibitor/attendee rules separately from concert rules.
- For family shows, verify stroller, diaper bag and camera rules with the event organizer.
Hotels Near the Venue: Walking Distance and Real Cost
The campus map places Hyatt, Westin and Renaissance around the convention-center area, and Visit Long Beach provides destination hotel guidance. The right hotel depends on your event side, parking cost, evening schedule and waterfront plans.
Hotel decision checklist
- Use the official room block if your convention offers one.
- Check walking route to your exact venue, not only the main address.
- Ask if hotel parking is included or charged separately.
- Check whether your event ends late and whether you want a very short walk back.
- Compare downtown hotels with waterfront hotels if Aquarium, Pike or harbor plans matter.
- Review cancellation rules during major convention, concert or festival weekends.
- Check breakfast hours if sessions begin early.
- Filter reviews by convention center, parking, walk, arena, theater, noise and breakfast.
Driving, Airport Routes and Downtown Movement
The official directions page provides driving routes from LAX, Long Beach Airport, John Wayne Airport, Orange County and regional freeway approaches. Most routes eventually point visitors toward I-710/Shoreline Drive into downtown Long Beach.
From Long Beach Airport
Usually the easiest airport if flight options work. The venue directions route visitors via Lakewood Boulevard, I-405 and I-710 into downtown.
From LAX
The official route uses I-405 south and I-710 south. Add buffer during weekday commute, port traffic or major event periods.
Once parked
Walking is often easier than moving the car again. Aquarium, Pike, hotels, restaurants and waterfront routes may be walkable depending on your stamina and timing.
Accessibility, Accessible Parking and Mobility Planning
The official accessibility page directs visitors to contact the venue for support and notes that event organizers may provide additional accessibility services. The parking page also describes accessible parking as available with the correct placard/tabs/license plates.
Ask ahead if you need
- Accessible parking route
- Van-accessible parking
- Closest drop-off to your venue
- Elevator route to Promenade or Seaside rooms
- Theater wheelchair or companion seating
- Assisted-listening or ticketing support
- Shortest route from garage to hall
- Outdoor event access for The Cove or Top of the Lot
Food, Catering, Concessions and Nearby Restaurants
The official food page focuses on catering and on-site dining. For everyday visitors, the key question is whether to eat inside the venue, leave for downtown restaurants, or use a hotel/waterfront dining option.
Use on-site food when
- Your sessions are close together.
- You do not want to lose parking or walk across downtown.
- Your event provides concessions, catering or hosted meals.
- You are attending a theater or arena event with limited break time.
Use nearby dining when
- You have a long break between sessions.
- You are meeting people staying at nearby hotels.
- You want waterfront, Pike, Aquarium or downtown dining.
- Your event day ends before peak dinner crowds.
Map, Entrances and Walking Routes
A normal map pin is not enough for this campus. Use the main address for navigation, then use the campus map to match your venue to Pine Avenue, Ocean Boulevard, Seaside Way, Shoreline Drive, Rainbow Lagoon, parking areas and nearby hotels.
Before opening directions
- Use 300 East Ocean Boulevard, Long Beach, CA 90802 for the main campus.
- Check whether your event is in Hall A/B/C, Arena, Pacific Ballroom, Terrace Theater, Beverly O’Neill Theater or a meeting room.
- Match parking to your exact venue area, not only the main address.
- Use the campus map when walking from Hyatt, Westin, Renaissance or waterfront restaurants.
- Screenshot the map if your event uses several rooms or levels.
Review Check: What Visitors Usually Care About
Do not judge this campus from one generic rating. A trade-show attendee, arena concert guest, theater visitor, exhibitor, hotel guest and waterfront traveler all care about different details.
Look for recent comments about garage entrances, pay kiosks, ACE Parking app, cash kiosk availability, post-event exit lines, and whether event parking was clearly signed.
Check comments about hall signage, registration lines, restroom access, Wi-Fi, food lines, walking distance between halls and breakout rooms, and staff direction.
Filter by Terrace Theater, Beverly O’Neill Theater, Arena, Pacific Ballroom, seats, sound, Will Call, entry line, parking and accessibility.
Official Sources to Use for Each Task
Use the source that solves the exact problem. This is more useful than opening a random third-party listing.
| Need | Best official source | Use it for |
|---|---|---|
| Events and tickets | LB Entertainment Center events page and Ticketmaster | Upcoming events, venue names, ticket links and event-specific announcements. |
| Parking | Directions & Parking page plus ACE Parking | Event parking, garages, payment methods, kiosks, accessible spaces and official parking reservations. |
| Floor plan | Facility map/capacity PDF and campus map PDF | Hall A/B/C, Promenade rooms, Seaside rooms, Grand Ballroom, Pacific Ballroom, theaters and outdoor spaces. |
| Box office | Official box office page | Hours, phone, Will Call, ID/card rules, accepted payments and theater-specific windows. |
| Accessibility | Official accessibility page and event organizer | Accessible formats, support contact, event accommodation questions and mobility planning. |
| Hotels and destination | Visit Long Beach hotel and venue pages | Nearby hotel planning, waterfront context, downtown dining and destination decisions. |
Before You Leave Home
Use this checklist to avoid the most common Long Beach event-day mistakes.
- Confirm exact venue: Convention Center, Arena, Terrace Theater or Beverly O’Neill Theater.
- Find hall, ballroom, room, theater or entrance on your ticket or event email.
- Check event-specific bag, camera, food, re-entry and security rules.
- Verify parking rate and garage/lot before driving.
- Bring a payment card or mobile wallet for parking.
- Bring photo ID and original payment card for Will Call when required.
- Screenshot tickets, parking confirmation and the campus map.
- Arrive early for Will Call, badge pickup, security screening or multi-hall events.
- Check nearby restaurant reservations if your event ends around lunch or dinner.
- Call 562-436-3636 or box office 562-436-3661 if official pages do not answer your question.
Local Insider Tips
These are the small details that help more than a generic venue summary.
Do not park before checking the venue
Terrace Theater, Arena, Pacific Ballroom, Exhibit Halls and Promenade rooms can make different parking areas feel closer.
Pay before reaching the exit gate
After a large event, paying at a kiosk before walking to your car can reduce exit stress.
Use hotel names as landmarks
Hyatt, Westin and Renaissance appear around the campus map and can help orient your walking route.
Check theater-specific timing
Terrace Theater and Beverly O’Neill Theater box office timing can depend on the event, not only regular hours.
Reserve food when groups break
Conventions and shows can send many people into the same restaurants at once. Reserve or eat early.
Read room names carefully
Room numbers like 101, 204, S-4 or Hall C are easier to understand when you compare them to the campus PDF.
Best Way to Use This Guide
Start with the official event listing, match the exact venue to the campus map, choose parking, confirm ticket or Will Call rules, then open directions. That sequence prevents most Long Beach visitor confusion.
FAQs
Where is Long Beach Convention Center located?
The main address is 300 East Ocean Boulevard, Long Beach, CA 90802.
What is the main phone number?
The main phone number listed by the venue is 562-436-3636.
What is the box office phone number?
The box office phone number is 562-436-3661, and the box office email is boxoffice@longbeachcc.com.
What are the box office hours?
The official box office page lists Monday–Friday 9:00 AM–5:00 PM, Saturday 10:00 AM–2:00 PM, and Sunday/holiday hours vary.
Where is Will Call?
Will Call is available at each venue’s box office. It opens one and a half hours before the event and closes 30 minutes after the event starts. Bring photo ID and the credit card used to purchase tickets.
Where should I park?
On-site options include Terrace Theater Parking Garage, Arena Parking Garage, Convention Center Promenade Garage and the Main Parking Lot along Shoreline Drive. The best option depends on your exact event venue.
How do I pay for parking?
On-site kiosks accept major credit/debit cards, Apple Pay and Google Pay. Cash is accepted only at select kiosks in the Convention Center Promenade Lobby and near the Arena Box Office. Pay-at-gate is credit/debit card only.
How big are Exhibit Halls A, B and C?
The official facility PDF lists Hall A at 91,000 sq ft, Hall B at 57,000 sq ft, Hall C at 76,000 sq ft, and combined Hall A/B/C at 224,000 sq ft.
What are the major ballroom spaces?
Major spaces include Grand Ballroom, Promenade Ballroom, Seaside Ballroom and Pacific Ballroom. The facility PDF lists Grand Ballroom at 20,456 sq ft and Pacific Ballroom at 46,000 sq ft.
Does the venue have accessible parking?
Yes. The parking page says accessible parking is available with appropriate placard, tabs or license plates. It is first come, first served and cannot be reserved.
Are refunds or exchanges available at the box office?
The official box office page says all sales are final and refunds or exchanges are not available.
What is the best first-time visitor tip?
Do not rely only on the main address. Confirm the exact venue, hall, ballroom or theater, then match it to the parking area and campus map before arriving.